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TRACK A · A06 · 20 MAY · 11:15 · AUD 1

Care Is the Visitor Experience

Conservation in public view: why audiences love seeing the work of care.

AI-generated illustration: Care Is the Visitor Experience
DH-277 · CARE IS THE VISITOR EXPERIENCE
IN SHORT

What is “Care Is the Visitor Experience” about?

Conservation in public view: why audiences love seeing the work of care. Part of Track A, Museums & Living History. Expected outcome: Open-conservation models India can adopt.

THE CONVERSATION

Why this session?

Care for collections can be one of the most moving stories a museum tells. This session explores how to invite the public into conservation work without turning sensitive treatment into performance.

In today's global context

Open stores and visible conservation labs are changing how audiences understand museums. The same openness raises questions about safety, consent and skilled labour.

Ten questions to explore

  1. Which conservation work can be safely visible?
  2. How do we explain an intervention honestly?
  3. What should visitors learn from a treatment?
  4. Where do privacy and cultural sensitivities apply?
  5. How can craftspeople share their expertise?
  6. What makes an open store accessible?
  7. How should uncertain attribution be displayed?
  8. Which tools support observation without disruption?
  9. How can schools join the care process?
  10. How do we value preventive care as much as repair?

Key outcomes we hope to shape

  • Principles for public-facing conservation
  • A visitor interpretation outline for care work

We welcome nominations from conservators, collection managers, craftspeople and museum educators and others with relevant experience. Speaker nominations are open.

Nominate a speaker for A06 →
SPEAKER NOMINATIONS OPEN

Help shape this conversation.

Nominate yourself or someone whose experience belongs in this conversation.

SESSION DETAILS

At a glance.

Detail
Day20 MAY 2027
Time · 60 minutes
RoomAUD 1, convention venue
TrackMuseums & Living History
FormatTwo provocations, a moderated panel, a Jugalbandi Stage interlude, questions
TakeawayOpen-conservation models India can adopt
LanguageEnglish, with Hindi interpretation; captions on the live stream